Ashlyns Care Home rated “Good” following inspection

A HARLOW care home has been rated as Good following a government inaction.

Ashlyns Care Home on Vicarage Wood, Harlow was inspected on November 1st, 2023 by the Care Quality Commission (CQC).

A summary of the report is as follows

Ashlyn Care Home is a residential care home providing personal care for up to 60 older people. At the time of the inspection there were 56 people living at the service.

Care is provided over 2 floors, with separate communal rooms such as dining rooms and lounges.

The first floor mainly accommodates people living with dementia.

People’s experience of using this service and what we found

People and their representatives were positive about the support provided by staff and the culture of the service. A relative told us, “We choose this place because it’s definitely homely not like a hotel.

The staff are so friendly and staff are responsive to our concerns if we have any.”

There were systems in place to safeguard people from abuse. Risk was well managed at the service.

There were enough skilled, safely recruited staff. Medicines were administered safely. Staff supported people to minimise the risk of infection.

There was a new manager in place who had applied to CQC to be registered. There were well supported by the provider as they settled into their new role. There were effective systems to measure the quality of care and safety at the service. Action was taken and lessons learnt when concerns were raised or things went wrong.

Staff knew people well and supported them to receive consistent care. People achieved positive outcomes. An ongoing project was enhancing the experience of people living with dementia.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 25 April 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

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