In a report published on December 29, 2023, the Care Quality Commission said people at Parkview Gardens on Risedale Road are treated in a kind and caring way.
Parkview Care Home provides accommodation and personal care for up to 60 people, including those living with dementia, sensory impairment or physical disability. At the time of the inspection there were 39 people living in the home
Inspectors found there were enough staff to support people, which they did in the least restrictive way possible and in their best interests by giving people choices about their care and respecting their decisions.
Residents at Parkview had maximum choice and control of their lives as staff respected their privacy and dignity while promoting their independence. The report said they were supported to remain comfortable and pain free as they reached the end of life.
The safety of the home was assessed by two inspectors who looked around and observed how staff interacted with people.
They spoke with a number of residents and visitors, as well as the registered manager, the provider’s service manager and other members of staff.
The CQC concluded that people were protected from abuse, the report said: “People and their relatives told us they were confident people were safe living in the home.”
The report said accommodation was arranged to be domestic in style of five ‘houses’, which featured communal areas, and individual ensuite bedrooms, which residents had personalised.
Parkview has a range of equipment and adaptations to support people, including a passenger lift and separate goods lift, adapted bathing and showering facilities, and an emergency call system.
The CQC said people enjoyed fresh, homemade meals as well as access to the gardens and safe balcony areas on the first floor to sit in good weather
Staff completed skills, knowledge and confidence training and assessed people’s needs to develop individual care plans.
Parkview demonstrated a good level of caring, as the people enjoyed talking and laughing with staff and spending time with them.
Staff set high standards and were credited for giving residents choices about their care, respecting people’s privacy and dignity and promoting their independence.
The home is regularly carrying out reviews to ensure they have accurate and up-to-date information and often asks for feedback from residents.
In the past, feedback has led to introducing a range of activities such as craft sessions, baking and a weekly coffee morning which could be enjoyed with visitors. Relatives told the CQC that they were made welcome in the home and could visit when they wished.
The CQC said the registered manager at Parkview was committed to the continuous improvement of the service, having developed a person-centred culture which focused on providing good care for people and using feedback given during the inspection to address areas where the service could be improved.
Staff, residents and visitors told the CQC that they would recommend the home to others.